Customer Service Agreement
This is an agreement between you and Jupsoft Technologies Pvt. Ltd. regarding your use of Jupsoft Technologies Pvt. Ltd. computer, interactive information, communication and server management service. This Agreement governs the terms and conditions under which Jupsoft Technologies Pvt. Ltd. makes the services offered by Jupsoft Technologies Pvt. Ltd. available to individual consumers through a personal computer or similar access, or to individual consumers or small businesses in connection with the "Jupsoft Technologies Pvt. Ltd." webhosting or similar services. Under this Agreement, you must comply with Jupsoft Technologies Pvt. Ltd.'s current "Acceptable Use Policy," as updated from time to time by Jupsoft Technologies Pvt. Ltd., which can be viewed at http://www.jupsoft.com/aup.htm PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
1. Jupsoft Technologies Pvt. Ltd. will host an account for you, the purchaser (hereafter referred to as the Account Holder), for the Account Holder's chosen domain name, for the period of time (the Term) corresponding with the payment plan chosen by the Account Holder. Prices unless specified are quoted for a period of one year and hence all packages are valid for a period of one year unless specified otherwise. This contract shall be renewed at the end of the Term and each successive renewal term, unless terminated. We will terminate the services in case the services are not renewed before the due date and/or the Account Holder fails to pay the dues. The onus of renewing lies on the customer.
2. Jupsoft Technologies Pvt. Ltd. services are provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Jupsoft Technologies Pvt. Ltd. expressly disclaims any representation or warranty that the Jupsoft Technologies Pvt. Ltd. services will be error-free, secure or uninterrupted. No oral advice or written information given by Jupsoft Technologies Pvt. Ltd., its employees, licensors of the like, will create a warranty; nor may you rely on any such information or advice. The terms of this Section will survive any termination of this Agreement.
3. The Virtual Web Server Internet account and/or related electronic services can only be used for legal purposes under all applicable international, federal, provincial, and municipal laws. Further, the Account Holder agrees not to store, transmit, link to, advertise or make available any images containing pornography. Violations of these or any other provisions of this Agreement may result in termination of the services provided by Jupsoft Technologies Pvt. Ltd., with or without the grant of a notice or cure period, such notice or cure period to be granted at the sole discretion of Jupsoft Technologies Pvt. Ltd. based upon the severity of the violation. Jupsoft Technologies Pvt. Ltd. reserves the right to refuse service if any of the content within, or any links from, the Account Holder's website is deemed illegal, misleading, or obscene, or is otherwise in breach of Jupsoft Technologies Pvt. Ltd. then current Acceptable Use Policy, in the sole and absolute opinion of Jupsoft Technologies Pvt. Ltd.. Notwithstanding anything in this Agreement, the content of the Account Holder's website is the sole responsibility of the Account Holder. The Account Holder agrees to indemnify and hold harmless Jupsoft Technologies Pvt. Ltd. from any and all claims, losses, damages, liabilities, judgments, or settlements, including reasonable attorney's fees, costs, and other expenses incurred by Jupsoft Technologies Pvt. Ltd., (collectively, Claims) related to or in connection with the content of the Account Holder's website. The terms of this Section will survive any termination of this Agreement.
4. Jupsoft Technologies Pvt. Ltd. reserves the right to change, at any time, the prices charged to the Account Holder for the services provided by Jupsoft Technologies Pvt. Ltd..
5. The Account Holder agrees to follow generally accepted rules of "Netiquette" when sending e-mail messages or posting to newsgroups. Account Holder is responsible for security of its password. Jupsoft Technologies Pvt. Ltd. will not change passwords to any account without proof of identification, which is satisfactory to Jupsoft Technologies Pvt. Ltd., which may include written authorization with signature. In the event of any partnership break-up, divorce or other legal problems that includes Account Holder, Account Holder understands that Jupsoft Technologies Pvt. Ltd. will remain neutral and may put the account on hold until the situation has been resolved. Under no circumstances will Jupsoft Technologies Pvt. Ltd. be liable for any losses incurred by Account Holder during this time of determination of ownership, or otherwise. The Account Holder agrees to indemnify and hold harmless Jupsoft Technologies Pvt. Ltd. from any and all Claims arising from such ownership disputes. The terms of this Section will survive any termination of this Agreement.
6. The Account Holder agrees not to harm Jupsoft Technologies Pvt. Ltd., its reputation, computer systems, programming and/or other persons using Jupsoft Technologies Pvt. Ltd. services. Jupsoft Technologies Pvt. Ltd. reserves the right to select the server for Account Holder's website for best performance. The Account Holder understands that the services provided by Jupsoft Technologies Pvt. Ltd. are provided on a shared server. This means that one website cannot be permitted to overwhelm the server with heavy CPU usage, for example from the use of highly active CGI scripts or chat scripts. If the Account Holder's website overwhelms the server and causes complaints from other users, the Account Holder has outgrown the realm of shared servers, and will need to relocate it's website. If the Account Holder refuses to comply with this Section, then Jupsoft Technologies Pvt. Ltd. has the right to terminate the services provided to the Account Holder. The Account Holder agrees to indemnify and hold harmless Jupsoft Technologies Pvt. Ltd. and any other Account Holder from any and all Claims resulting from the Account Holder's use of the services provided by Jupsoft Technologies Pvt. Ltd. The terms of this Section will survive any termination of this Agreement.
7. The Account Holder's rights and privileges under this Agreement cannot be sold or transferred without the prior written consent of Jupsoft Technologies Pvt. Ltd..
8. If the Account Holder sells or resells advertising or webspace to a third party then the Account Holder will be responsible for the contents of that advertising and the actions of that third party. Jupsoft Technologies Pvt. Ltd. has the absolute right to reject any advertising or other third party content that is illegal, offensive or otherwise in breach of the then current Jupsoft Technologies Pvt. Ltd. Acceptable Use Policy. The e-mail distribution by the Account Holder of "SPAM", "JUNK MAIL", or "UNSOLICITED COMMERCIAL E-MAIL", is expressly prohibited. If the Account Holder refuses to remove any advertising or other third party content deemed objectionable by Jupsoft Technologies Pvt. Ltd., Jupsoft Technologies Pvt. Ltd. may terminate the services being provided to the Account Holder.
9. Jupsoft Technologies Pvt. Ltd. will use its best efforts to maintain a full time Internet presence for the Account Holder. The Account Holder hereby acknowledges that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall Jupsoft Technologies Pvt. Ltd. be liable to the Account Holder for any damages resulting from or related to any failure or delay of Jupsoft Technologies Pvt. Ltd. in providing access to the Internet under this Agreement. In no event shall Jupsoft Technologies Pvt. Ltd. be liable to the Account Holder for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of Jupsoft Technologies Pvt. Ltd. under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the Account Holder hereunder. Jupsoft Technologies Pvt. Ltd. reserves the right to determine this amount and if at all the Account Holder shall be paid a refund. The terms of this Section will survive any termination of this Agreement.
10. This Agreement applies to all accounts, sub-accounts, and alternative account names associated with your principal account. The Account Holder is responsible for the use of each account, whether used under any name or by any person, and for ensuring full compliance with this Agreement by all users of that account. A Jupsoft Technologies Pvt. Ltd. account may not be transferred without prior written approval from Jupsoft Technologies Pvt. Ltd.. The Account Holder is responsible for maintaining the confidentiality of his/her password. In the event of a breach of security through the Account Holder's account, the Account Holder will be liable for any unauthorized use of the Jupsoft Technologies Pvt. Ltd. services, including any damages resulting there from, until the Account Holder notifies Jupsoft Technologies Pvt. Ltd. customer service. Jupsoft Technologies Pvt. Ltd. shall charge a fee of Rs.250 / US$6 for changing password.
11. If Jupsoft Technologies Pvt. Ltd. assigns the Account Holder an Internet Protocol address in connection with the Account Holder's use of the Jupsoft Technologies Pvt. Ltd. services, the right to use that Internet Protocol address will remain with and belong only to Jupsoft Technologies Pvt. Ltd., and the Account Holder will have no right to use that Internet Protocol address except as allowed by Jupsoft Technologies Pvt. Ltd. in its sole and absolute discretion.
12. This Agreement constitutes the entire agreement between the Account Holder and Jupsoft Technologies Pvt. Ltd. with respect to the Jupsoft Technologies Pvt. Ltd. services and supersedes all prior agreements between the Account Holder and Jupsoft Technologies Pvt. Ltd.. Jupsoft Technologies Pvt. Ltd. failure to enforce any provision of this Agreement shall not be construed as a waiver of any provision or right. In the event that a portion of this Agreement is held unenforceable, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions will remain in full force and effect. The terms of this Section will survive any termination of this Agreement.
13. The parties shall attempt to resolve all disputes arising out of this Agreement in a spirit of cooperation and with a problem-solving mindset, without formal proceedings. Any dispute, which cannot be so resolved, shall be subject to binding arbitration upon the written demand of either party. Arbitration shall take place in Delhi, India. Should any legal action permissible under this Agreement be instituted to enforce the terms and conditions of this Agreement, in particular the right to collect money due on unpaid invoices, the prevailing party shall be entitled to recover reasonable attorney's fees and expenses incurred at both the trial and appellate levels. The terms of this Section will survive any termination of this Agreement.
14. The Account Holder agrees to indemnify and hold Jupsoft Technologies Pvt. Ltd. harmless from any and all Claims resulting from or connected with any activities conducted by the Account Holder. The Account Holder and Jupsoft Technologies Pvt. Ltd. will promptly notify the other upon receipt of any Claim or legal action arising out of activities conducted pursuant to this Agreement. The rights and responsibilities established in this paragraph will survive any termination of this Agreement.
15. Jupsoft Technologies Pvt. Ltd. may include the Account Holder's name and contact information in directories of Jupsoft Technologies Pvt. Ltd. service subscribers for the purpose of promoting the use of the services by additional potential clients.
16. The interpretation and enforcement of this Agreement shall be governed according the laws of the State of Delhi. The Account Holder hereby consents to personal jurisdiction in the courts of New Delhi, India for any action arising out of or relating to the Account Holder's use of the Jupsoft Technologies Pvt. Ltd. services. The courts of New Delhi, India will have exclusive jurisdiction over all such actions. In any such action, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney's fees. The terms of this Section will survive any termination of this Agreement.
17. Notices required by this Agreement shall be in writing and shall be delivered either by personal delivery or by mail. If delivered by mail, notices shall be sent by any express mail service; or by certified or registered mail, return receipt requested; with all postage and charges prepaid. All notices and other written communications under this Agreement shall be addressed to the individuals in the capacities indicated below, or as specified by subsequent written notice delivered by the party whose address has changed.
18. The services which Jupsoft Technologies Pvt. Ltd. is providing with the help of Third Party Components are if withdrawn by Third Party at any given time, Jupsoft Technologies Pvt. Ltd. will not be responsible for that. The amount which has already been charged by Jupsoft Technologies Pvt. Ltd. is only the integration charges for that service. No amount will be refunded in any case if the service is withdrawn/suspended/altered. |
